Lids Reviews
Lids has an overall rating of 4.8 based on 30 reviews. Customer feedback on Lids is mixed: Lids reviewers highlight positive aspects like wide variety of products, competitive pricing, user-friendly website, fast shipping, which strongly appeal to businesses needing bulk supplies, individuals looking for custom lids, event planners, eco-conscious consumers. However, Lids is often criticized for its limited customer service options, occasional shipping delays, product quality inconsistencies, lack of detailed product descriptions.
30 reviews
5 Stars
23
4 Stars
6
3 Stars
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2 Stars
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1 Star
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How would you rate Lids?
All Lids Reviews (30)
william1981
May 29, 2026
"Easy return, no stress"
I ordered a hat from Lids and somehow picked the wrong size by mistake, which was kind of annoying, but not a huge deal.
The return policy seemed clear, and I didn’t really have to dig around forever to figure out what to do. I started the return quickly and sent it back without any weird hassle.
The refund came through a little faster than I expected, too. Overall, it made me feel better about ordering from them again, since returns don’t seem like they’re going to be a headache
The return policy seemed clear, and I didn’t really have to dig around forever to figure out what to do. I started the return quickly and sent it back without any weird hassle.
The refund came through a little faster than I expected, too. Overall, it made me feel better about ordering from them again, since returns don’t seem like they’re going to be a headache
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MUNOZ
May 27, 2026
"Great deal and super easy checkout"
I ordered a cap from lids.com using a discount code, and it worked with no hassle. The whole process was really easy, and the price ended up being better than what I saw in store. Shipping was decent too. I’d definitely order again when they have promos going.
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GIMBEL
May 05, 2026
"Good Deal on Hats"
I’m happy with these hats. They’re a good price and definitely worth the money.
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katesimmons2225
May 05, 2026
"My order had a small problem at first..."
My order had a small problem at first, but support got back to me quick and sorted it out. went smoother than I expected lol.
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Terry_wildey98
May 05, 2026
"Pretty easy order overall"
I ordered a hat and, it showed up quick. The fit was right, which was nice, and checkout was like, super easy with no weird issues or anything. Overall, yeah, no complaints and I’d probably buy from them again
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COOLEY
May 04, 2026
"Quick pickup if your store has it in stock"
I chose store pickup and it was ready fast. it’s a great option if you’ve got a location nearby and the item is available, especially when you don’t want to wait for shipping
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GuadalupeJimenez
April 30, 2026
"I set up my account easily..."
I set up my account easily, though I was a little suspicious the points might take forever to show up or come with some catch. But they popped up quick, and I used them on my next hat without any issues. Kind of surprised it was that smooth...
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BINGHAM
April 30, 2026
"Showed up sooner than I figured"
I ordered a hat from Lids and was kind of expecting it to take at least a week, maybe longer. But it shipped out quickly, and the tracking seemed to update the way it should, so I wasn’t really worried about it.
It ended up getting here a few days earlier than I thought, which was a nice surprise. The box looked fine too. Nothing too complicated about the order, but the faster shipping was probably what stood out the most.
It ended up getting here a few days earlier than I thought, which was a nice surprise. The box looked fine too. Nothing too complicated about the order, but the faster shipping was probably what stood out the most.
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john_Korsak02
April 18, 2026
"Legit hat, but I’m still annoyed"
I ordered a fitted cap from lids.com and, the hat itself was legit. It looked like real team gear, the tags were right, and the stitching was clean. Shipping showed up fine too, so I can’t blame the product. But it’s annoying that I even had to worry about whether it would be authentic in the first place. Lids got this one right, and I’d probably buy from them again, but they really need to make the whole experience feel less questionable.
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WilliamWalsh
April 15, 2026
"Quick checkout, but I’m still a little wary"
Checkout was smooth and went through fast with no issues on my end. That said, I’ve had enough little problems with online orders in the past that I don’t fully relax until I get the confirmation and shipping updates. It worked fine this time, but I’m still kind of cautious.
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WilliamJohnson
April 05, 2026
"I was relieved after checking out Lids because..."
I was relieved after checking out Lids because they had a better mix than I expected. I found hats for my team and even a few brands I already like, so it wasn’t a hassle like I thought it might be. The site was easy enough to use too. My only complaint is that I wish some sizes stayed in stock more often
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john_Zahler98
March 24, 2026
"Exchange was easier than I expected"
I ordered a hat from lids.com and when it showed up, the size wasn’t quite right. To be fair, that was probably on me since I kind of guessed instead of measuring or anything.
I wasn’t totally sure how annoying the exchange would be, but it ended up being straightforward. I contacted support, they told me what to do, and after a few days the replacement got sent out.
I’m giving 4 stars because the waiting part felt a little longer than I would’ve liked, and I was half expecting it to turn into a hassle. But the new hat fits well, so I can’t really complain too much.
I wasn’t totally sure how annoying the exchange would be, but it ended up being straightforward. I contacted support, they told me what to do, and after a few days the replacement got sent out.
I’m giving 4 stars because the waiting part felt a little longer than I would’ve liked, and I was half expecting it to turn into a hassle. But the new hat fits well, so I can’t really complain too much.
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AlbertoEakes_31
March 11, 2026
"The custom embroidery turned out pretty..."
The custom embroidery turned out good overall. The stitching was clean and the colors matched what I asked for, so I was happy with that part. It did take a bit longer than I expected though, and I felt like I had to put in more effort than I should have to keep checking on things.
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hello_eliseo049
March 08, 2026
"My cap came in with a dent, which..."
My cap came in with a dent, which was annoying honestly. Not sure what whoever runs this is doing with the packing, but customer support got me a replacement fast. In the end, I’m still happy with it.
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gladysguy7450
March 05, 2026
"I ordered a hat and they kept me..."
I ordered a hat and they kept me posted the whole way with emails, which I actually appreciated because I wasn’t sitting there wondering where it was. The shipping update came through fast too. Overall it was a simple, easy experience and the communication was good. So yeah
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james-Cusimano
February 28, 2026
"Hat turned out right, even though I felt a bit ignored"
The custom hat came out how I wanted in the end, and the letters were placed exactly where I asked. I did feel kind of ignored at first when trying to explain the placement, but at least the final result was right.
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Wendy_christian70
February 21, 2026
"Way more hats than I thought"
I wasn’t expecting lids to have this many options, honestly. I found my team’s hat in a bunch of colors, plus a few styles I never saw in the store, which was cool. Browsing was easy enough too. I mean, I got a little overwhelmed after a while, but overall I’m happy with what I found.
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martha-Jewell
January 26, 2026
"Fits exactly like I hoped"
The sizing was right on, and the hat fits comfortably. Reading between the lines, if you’re worried about it being too tight or too loose, I didn’t have that issue at all
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colleen2002
January 23, 2026
"Hat was fine, shipping was a letdown"
I got the hat I ordered and it was exactly what I expected, so no complaints there. I was just disappointed with how long the shipping took.
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WHITLEY
January 23, 2026
"Super clean, actually kind of impressed"
Walked in and the store was really clean, which made it easy to look around and shop without feeling cramped. I was having a normal trip, then I got weirdly impressed by how tidy everything was. Like, okay store, I see you
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Lids Q&A
How long does it usually take to move from the processing stage to being shipped? i placed an order a week ago and it still hasn't been shipped.
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I ordered from lids.ca on may 11 and i got an email saying "thank you for your order! our team is processing it now and we'll send you a shipping confirmation once it ships." but till now i still havent gotten an email confirmation please help.
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Why did lids not embroidery my hat at the store
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